Last updated: November 2026
These terms explain how Lovewell HQ ("we", "us") provides its services and how you can use this website. By booking a call or session, or using this site, you agree to them.
Our services
Lovewell HQ offers relationship support for individuals and couples, including dating support, new-relationship support, couples therapy and pre-marriage sessions. Our services are not a crisis or emergency service and are not a substitute for medical, psychiatric or legal advice.
The free 10-minute call
The introductory call is free and comes with no obligation. It's a chance to share a little about what brings you here and see whether we're the right fit.
Bookings, fees and payment
Session fees are confirmed with you before your first appointment. Payment is due at the time of each session unless we've agreed otherwise in writing.
Cancellations
If you need to cancel or reschedule, please let us know at least [24 hours] before your appointment. Late cancellations or missed appointments may incur a fee of [amount], which we'll confirm when you book.
Confidentiality
What you share in sessions is kept confidential. The exceptions are where we're required to disclose information by law, or where there is a serious risk to your safety or someone else's.
Website content
Everything on this site, including the heart check game, is general information for reflection only. It isn't personalised advice or a diagnosis.
Changes to these terms
We may update these terms from time to time. The latest version will always be available on this page.
Questions
Email us any time at hello@lovewellhq.com.au.